Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

Tevfik Aktekin

doi:10.1016/j.ejor.2013.10.064

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Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

Tevfik Aktekin

Year: 2013 Journal: European Journal of Operational Research Vol: 234 (3)Pages: 709-719 Publisher: Elsevier BV

DOI: 10.1016/j.ejor.2013.10.064

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Keywords:

Computer science Markov chain Monte Carlo Gibbs sampling Staffing Parametric statistics Kurtosis Bayesian probability Econometrics Operations research Statistics Mathematics Artificial intelligence Economics

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Advanced Queuing Theory Analysis

Social Sciences → Business, Management and Accounting → Management Information Systems

Bayesian Methods and Mixture Models

Physical Sciences → Computer Science → Artificial Intelligence

Probability and Risk Models

Social Sciences → Decision Sciences → Management Science and Operations Research

Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

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