An Integrated Framework of Knowledge Management

Abstract

One of the most interesting aspects of knowledge management (KM) is the striking diversity of the field. A wide variety of frameworks of KM have recently appeared in the literature reflecting different emphases and meanings of the term to different people. While all different views are acknowledged, there is a need to integrate and reconcile the demands of each view. An integrated framework proposed here brings together different perspectives on knowledge management and provides a unifying view based on descriptive and inductive inquiry. The core of the framework is a two-by-two matrix with 'explicit' and 'tacit' 'know-that' and 'know-how' dimensions of working knowledge. Working knowledge is affected by processes that generate, transfer and apply knowledge. Technological and organisational factors act as enablers that influence knowledge processes. By providing a holistic view, common ground, consistent terminology and units of analysis, it is hoped that the proposed framework may be useful in enhancing understanding and in providing guidance for the future research and practice of knowledge management.