Information and communications technologies (ICT) sit at the centre of lifelong learning policy in the UK. Considerable public expenditure is being applied to the creation of on-line learning and on-line learner information services. These are seen as having a major role in stimulating learning in small businesses. The small business sector has traditionally proved reluctant to engage in structured programmes of employee development. While policy is finding application through significant spending on new infrastructure, insufficient attention is being paid to the ways in which those in the workplace learn and learn about learning.