COMPETÊNCIAS TÉCNICO-ORGANIZACIONAIS E ESTRATÉGIA ORGANIZACIONAL: EVIDÊNCIAS DE ORGANIZAÇÕES NÃO GOVERNAMENTAIS

Abstract

Although there is a vast literature about the implications of the technical-organizational capabilities for the organizations’ performance, several of these are concentrated in the industrial environment. At the same time, there aren’t many studies about these capabilities in nongovernmental organizations (NGOs). This article examines the implications of the technical-organizational capabilities for the improvement of NGOs’ performance under the perspective of strategy based in dynamic capabilities. The research does use firsthand empirical evidences collected on fieldwork and examined at the light of a framework that identifies nine dimensions of technical-organizational capabilities. The study found that the NGOs that do explicit efforts for the improvement of these dimensions, present better indicators of performance. Therefore the perspective of dynamic capabilities also showed itself strongly viable to explain differences of performance in these types of organizations.