User Centered Design Approach Applying CPV in Mobile Service Design

Chang K. Cho; Chul Lee; Myung Hwan Yun

doi:10.1007/978-3-540-73289-1_3

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User Centered Design Approach Applying CPV in Mobile Service Design

Chang K. Cho Chul Lee Myung Hwan Yun

Year: 2007 Lecture notes in computer science Pages: 22-29 Publisher: Springer Science+Business Media

DOI: 10.1007/978-3-540-73289-1_3

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Keywords:

Brainstorming Computer science Ideation Service design Service (business) Convergent thinking Mobile service Process (computing) Human–computer interaction User-centered design Multimedia Creativity Service delivery framework Artificial intelligence Creative thinking

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0.10

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Topics

Service and Product Innovation

Social Sciences → Business, Management and Accounting → Marketing

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

User Centered Design Approach Applying CPV in Mobile Service Design

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