A day surgery patient telephone follow-up survey

David Hawkshaw

doi:10.12968/bjon.1994.3.7.348

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JOURNAL ARTICLE

A day surgery patient telephone follow-up survey

David Hawkshaw

Year: 1994 Journal: British Journal of Nursing Vol: 3 (7)Pages: 348-350 Publisher: Mark Allen Group

DOI: 10.12968/bjon.1994.3.7.348

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Abstract

Day surgery units must increase their workload while still providing a quality service. Patients' ratings of pain control, comfort and satisfaction with the service have implications both ethically and for purchaser/provider contracts. Telephoning patients after surgery provides evidence of good practice or the need for its revision.

Keywords:

Workload Telephone survey Medicine Patient satisfaction Service (business) Pain control Service quality Medical emergency Surgery Nursing Business Advertising Management Marketing

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0.77

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Topics

Nausea and vomiting management

Health Sciences → Medicine → Surgery

Patient Satisfaction in Healthcare

Health Sciences → Health Professions → General Health Professions

Delphi Technique in Research

Social Sciences → Social Sciences → Sociology and Political Science

A day surgery patient telephone follow-up survey

Abstract

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Citation History

Topics

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